rugi88 Privacy Policy

1. Introduction

rugi88 ("we", "us", "the Company") operates the online betting and casino platform accessible at rugi88.com. In the course of providing our services to users in Malaysia and internationally, we collect and process personal data. This Privacy Policy describes what data we collect, why we collect it, how it is used, and the rights available to you as a data subject.

This Policy applies to all users of rugi88.com, including registered account holders and visitors who browse the site without registering. By using rugi88, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.

This Privacy Policy is to be read in conjunction with the rugi88 Terms & Conditions. Where this Policy refers to data handling obligations arising from legal or regulatory requirements, those obligations take precedence over any other provision in this Policy.

2. Data We Collect

rugi88 collects personal data in the following categories:

Registration and Identity Data

• Full legal name, date of birth, and gender.
• Malaysian Identity Card (IC) number or passport number.
• Residential address, including postcode and state (e.g., Kuala Lumpur, Selangor, Penang, Johor).
• Email address and mobile phone number.

Financial and Payment Data

• Bank account details registered for withdrawal (account number and bank name, e.g., Maybank, CIMB, Public Bank).
• E-wallet identifiers for Touch 'n Go eWallet, Boost, or DuitNow where applicable.
• Transaction records, including deposit and withdrawal amounts, timestamps, and payment method used.
• Note: Full card numbers or banking passwords are never collected or stored by rugi88.

Usage and Behavioural Data

• Login timestamps, session duration, and device information (browser type, operating system, IP address).
• Betting history, game activity records, and bonus claim records.
• Pages visited within the rugi88 platform and navigation behaviour.

Communications Data

• Records of communications between you and the rugi88 support team via live chat or email, including content of messages for quality assurance and dispute resolution purposes.

3. How We Use Your Data

rugi88 uses the personal data it collects for the following purposes:

• Account management: To create and maintain your rugi88 account, verify your identity, and manage your account settings and preferences.
• Service delivery: To process deposits and withdrawals in MYR, settle bets, award bonuses, and provide access to all rugi88 products including sportsbook, live casino, slots, and poker.
• Legal and regulatory compliance: To fulfil our KYC and AML obligations, verify user eligibility (including the 21+ age requirement), and respond to requests from competent regulatory authorities.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, account abuse, bonus exploitation, and other prohibited conduct.
• Customer support: To respond to your queries, resolve disputes, and improve the quality of our support services.
• Platform improvement: To analyse aggregate usage patterns, identify technical issues, and improve the rugi88 user experience.
• Responsible gaming: To monitor betting patterns for indicators of problem gambling and to administer self-exclusion and deposit limit tools requested by users.
• Promotional communications: To send you information about rugi88 bonuses and promotions where you have not opted out of such communications. You may opt out at any time by contacting support.

4. Legal Basis for Processing

rugi88 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform the contract between you and rugi88 — including account management, transaction processing, and service delivery.
• Legal obligation: Processing required to comply with KYC, AML, and other applicable regulatory requirements.
• Legitimate interests: Processing carried out for fraud prevention, platform security, and aggregate analytics, where such interests are not overridden by your rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have given explicit consent. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.

5. Data Sharing and Disclosure

rugi88 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your data with third parties in the following limited circumstances:

• Service providers: Payment processors (e.g., FPX gateway operators, e-wallet platforms), identity verification providers, fraud detection services, and IT infrastructure providers engaged to support the rugi88 platform. All such providers are contractually required to handle your data in accordance with applicable data protection standards.
• Game providers: Licensed game studios whose software is integrated into the rugi88 platform may receive limited session data necessary to provide their gaming services (e.g., player ID, bet amounts). They do not receive your full personal profile.
• Regulatory and law enforcement authorities: We may disclose your data where required by applicable law, court order, or a legitimate request from a regulatory or law enforcement authority in connection with the investigation of suspected illegal activity.
• Corporate transactions: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to a successor entity, subject to equivalent data protection commitments.

All third-party data sharing is subject to contractual data protection obligations consistent with applicable privacy law.

6. Cookies and Tracking Technologies

rugi88 uses cookies and similar tracking technologies on rugi88.com for the following purposes:

• Essential cookies: Required to maintain your login session, remember your language preferences, and ensure the platform functions correctly. These cannot be disabled without impairing platform functionality.
• Performance cookies: Used to measure page load times, identify technical errors, and analyse aggregate navigation patterns to improve the platform. Data collected is anonymised.
• Functional cookies: Used to remember account preferences such as display settings and last-visited game categories, so your rugi88 experience is consistent across sessions.

rugi88 does not use third-party advertising or retargeting cookies. You can manage cookie preferences through your browser settings, though disabling essential cookies will affect your ability to log in and use the platform.

7. Data Retention

rugi88 retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following retention principles:

• Account data is retained for the duration of your active account and for a period of five (5) years following account closure, in compliance with applicable AML record-keeping requirements.
• Transaction records are retained for a minimum of five (5) years from the date of the transaction.
• KYC documentation is retained for the period required by applicable regulatory obligations, which is typically five (5) years from the end of the business relationship.
• Support communications are retained for two (2) years from the date of the communication for dispute resolution purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our data disposal procedures.

8. Data Security

rugi88 implements technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and rugi88 servers.
• Encrypted storage of sensitive data at rest, including KYC documents and payment identifiers.
• Role-based access controls limiting internal access to personal data to authorised personnel on a need-to-know basis.
• Regular security assessments and penetration testing of the rugi88 platform infrastructure.
• Multi-factor authentication requirements for internal administrative access to systems containing personal data.

Despite these measures, no online platform can guarantee absolute security. In the event of a data breach affecting your personal data, rugi88 will notify affected users in accordance with applicable legal obligations.

9. Your Data Rights

Subject to applicable law, you have the following rights in relation to the personal data rugi88 holds about you:

• Right of access: You may request a copy of the personal data rugi88 holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data.
• Right to erasure: In certain circumstances, you may request deletion of your personal data. This right is subject to limitations where retention is required by law (e.g., AML record-keeping).
• Right to restrict processing: You may request that rugi88 temporarily restrict processing of your data while a rectification or objection request is assessed.
• Right to data portability: You may request a copy of your data in a structured, machine-readable format where processing is based on your consent or a contract.
• Right to object: You may object to processing based on legitimate interests, including profiling for responsible gaming monitoring purposes, subject to compelling grounds overriding your interests.
• Right to withdraw consent: Where processing is based on consent (e.g., marketing communications), you may withdraw consent at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, contact the rugi88 support team via live chat or email. We will respond to verified requests within 30 days. Identity verification may be required before processing data subject requests.

10. Children's Privacy

The rugi88 platform is strictly for users aged 21 and above. rugi88 does not knowingly collect or process personal data from persons under the age of 21. If we become aware that personal data has been collected from a person below the minimum age, that account will be immediately suspended and the data will be deleted. If you believe a minor has registered on rugi88, please contact our support team immediately.

11. Third-Party Links

The rugi88 platform may contain references to third-party services (e.g., payment gateways, game provider portals). rugi88 is not responsible for the privacy practices of those third parties. When you interact with a third-party service linked from rugi88, your data is subject to that party's own privacy policy. We encourage you to review the privacy policies of any third-party services you access through the rugi88 platform.

12. Changes to This Privacy Policy

rugi88 reserves the right to update this Privacy Policy at any time. Material changes will be communicated to registered users via their registered email address or by a prominent notice on the rugi88 platform. The "Last updated" date at the top of this Policy reflects the date of the most recent revision. Your continued use of rugi88 following notification of changes constitutes your acceptance of the revised Policy.

13. Contact and Data Enquiries

For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by rugi88, please contact us through the following channels:

• Live Chat: available 24/7 via the rugi88.com website
• Email: support@rugi88.com (plain text — not a clickable link)

rugi88 aims to acknowledge all data-related enquiries within two (2) business days and to resolve them within 30 days, or such longer period as may be permitted by applicable law.